🧠 Knowledgebase Platforms Used
As a technical writer, I’ve worked extensively across a wide range of knowledgebase and content management platforms. Each tool was chosen based on the needs of the product, documentation complexity, and collaboration style. Below is a list of platforms I’ve successfully used to create user-friendly, scalable documentation systems:
🚀 GitBook
A modern, collaborative documentation platform perfect for internal wikis, product manuals, and API references. Clean interface, versioning, and Git integration make it ideal for agile teams.
📘 Docusaurus
A React-powered static site generator designed specifically for documentation. Perfect for developer docs, versioning, and content-rich portals.
✨ Prismic
A headless CMS that offers flexibility in content modeling and API-driven content delivery—great for custom documentation workflows.
📚 Documentation Hub
A comprehensive and scalable knowledgebase framework used for building well-organized documentation libraries and product guides.
🧾 Confluence
A powerful team collaboration and documentation tool. I’ve used Confluence to build structured knowledgebases, internal SOPs, and product requirements.
🌐 Jekyll
A static site generator used for building lightweight documentation sites. I’ve used it for GitHub Pages-hosted docs with Markdown simplicity.
🖋️ WordPress + EazyDocs
Created help centers and user guides using WordPress with EazyDocs—an intuitive plugin for organizing multi-level documentation structures.
💬 Zendesk
Used Zendesk Help Center for customer-facing support articles, FAQs, and ticket-linked documentation, tailored for SaaS platforms.
✅ ClickUp Docs
Developed internal process documentation and onboarding guides using ClickUp’s Docs feature, ideal for team collaboration and SOPs.
🧠 Notion
Used Notion for lightweight, fast-to-deploy documentation, internal wikis, and client onboarding resources—rich in visuals and simplicity.
📖 ReadMe
Crafted beautiful, developer-focused API documentation with dynamic playgrounds, changelogs, and integrated authentication.
🔴 Redocly
Developed OpenAPI-driven API documentation with Redocly, focusing on clarity, responsiveness, and automated spec syncing.
💡 Re:amaze
Created integrated help center content and chat-based support documentation for customer service environments.
🛠️ And More…
I’m flexible and quick to adapt to new platforms based on the project’s requirements—whether that’s a headless CMS, developer portal, or support knowledgebase. My goal remains the same: to deliver documentation that is helpful, maintainable, and user-friendly.